Agreed dialogue
A voice scenario with a defined task and limits on what it can answer.
In-house development · implementation tailored to your company
Lilya
The conversation ends. The information stays in work.
Voice scenarios and processing of phone call results: collect the details, save the materials and hand the next step over to an employee.
After a call, the details stay in the employee's memory, and transferring the results to the CRM gets postponed.
FEATURES
What the product can do.
Call materials
Saving the recording and, if speech recognition is connected, the text of the conversation.
Results in the CRM
Transfer of materials and structured results to the customer card.
Next step
Saving agreements and tasks to continue the work within the agreed scenario.
Reliable delivery
Re-delivery of saved results if the receiving system is temporarily unavailable.
Separate connection
Checking the telephony and setting up the route for a specific company.
How the work is organized
- 01Phone scenario
- 02Dialogue
- 03Materials and results
- 04Transfer to the CRM
IMPLEMENTATION RESULTWhat we hand over
What we hand over
to your team.
- One agreed scenario and rules for handing over to a person
- Phone integration setup
- Checking the connection and the saving of results before launch
Connection to your systems
Works with phone infrastructure and the CRM. An inbound assistant and recording of a manager's regular calls are different implementation scenarios.
What we agree on in advance
We check the external inbound line, speech quality and exception handling separately.
We determine cost and timelines after reviewing the source data and integrations. We fix the scope of work and acceptance criteria before the project starts.
04 / VOICE SCENARIO
From the first contact to a clear next step.
An interactive text scenario. No microphone, speech synthesis or real call. The replies are prepared in advance.
LILYA / TRAINING SCENARIO
Hello! I'll help pass your question on to a specialist. What can I help you with?
Can be linked
into one process.
All products →SALESIn-house development
Dragon CRM
Clients and next actions
A manager's workspace: companies, contacts, correspondence, files and tasks. It helps you pick up the conversation with a client where it left off.
- Client profile
- Next actions
- Proposal draft
ORDER SEARCHIn-house development
StroyDesk Tenders
Tenders matching your profile
Search and selection of tenders based on the company profile. Parameters, source, participants and results remain linked to the opportunity found.
- Search profile
- Working shortlist
- Different company roles
NEXT STEPWe'll show you the product.
We'll show you the product.
We'll work through your task.
Tell us what you want to implement. You can start with a product name or a single example from your work.